We send all domestic and international orders by Royal Mail. UK orders are sent by 2nd class 'Signed For' and usually take 2 to 3 days to arrive once dispatched. A signature is required on delivery. International packages are sent by Royal Mail International Tracked. This service tracks the package as far as the departure airport.
If you have ordered several items, it is likely that your package will be sent by Parcelforce, which is Royal Mail's international heavy packages service. Items are tracked for in the same way as for other international packages.
If your order summary does not already contain a tracking number (only available once the order has been dispatched), you may request this by contacting us.
*FREE SHIPPING is offered on all UK orders and international orders over £200 with the exception of the Dove Cottage Sampler, the Wordsworth Harp Needlecase, and the Glasgow Bedspread.
Please allow up to two weeks for delivery to UK addresses and 4 weeks for delivery to international addresses. Please contact us if your order is urgent or you wish us to gift wrap it and/or include a card.