Delivery Information

Shipping & Delivery

We ship all orders using tracked services to ensure your order arrives safely. 

UK orders

  • £4.95 flat rate shipping
  • Sent via Royal Mail Tracked 24

International orders

  • £12.95 flat rate shipping
  • Order are with either Royal Mail International Tracked, Parcelforce, or DPD
  • All duties and import taxes are included in the price
  • Local 'State' level sales tax is not included and may be due on delivery

What this means for you

The shipping price you see at checkout is the total you pay for delivery - including tracking, handling, and any applicable duties or import taxes for your country.

We’ve chosen this approach so your order arrives smoothly, without unexpected customs charges or delays.

If you have any questions about shipping or delivery, please get in touch at admin@crewelwork.com

UK ORDERS

Smaller UK orders are sent with Royal Mail, whereas parcels over 2kg inland are sent with DPD or Parcelforce. These services usually take 2 to 3 days to arrive once dispatched (please allow 5 working days from the point of ordering). A signature is required on delivery.

INTERNATIONAL ORDERS

International orders are sent Tracked with Royal Mail, Parcelforce, or DPD. duty and import fees are paid before dispatch and are covered in your shipping charge.

Please leave up to 4 weeks from the point of ordering to receive your package. These services track the package as far as the departure airport and will pick up again once your parcel lands overseas, assuming the destination country also offers this service.

Please contact us if your order is urgent or you wish us to gift wrap it and/or include a card.

If your order summary does not already contain a tracking number (only available once the order has been dispatched), you may request this by contacting us, assuming you have selected a tracked service.