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Delivery Information

DELIVERY INFORMATION

We offer free shipping on all orders over £200 (International) and £100 (UK).

UK ORDERS

UK orders are sent by 2nd class 'Signed For' and usually take 2 to 3 days to arrive once dispatched (please allow 5 working days from the point of ordering). A signature is required on delivery.

INTERNATIONAL ORDERS

The following shipping options are available for international orders:

Standard International Delivery

If you select Standard International at Checkout, your package will be sent by either Royal Mail International Standard or Parcelforce Globalvalue (depending on the weight.) The official delivery expectation for these services is up to 10 business days, however, due to current staffing shortages in various regional sorting offices, we are experiencing delays to that delivery time. Please leave up to 6 weeks from the point of ordering to receive your package. Standard delivery option is free for international deliveries over £200.

Please note that these services are NOT tracked and, once sent, we will have no way to monitor the progress of your package. If your package does not arrive within 3 months of the order date, we will send a second package, however half of of the cost of the order must be covered by you.

Express International delivery

If you choose Express International at checkout, your package will be sent by either Royal Mail International Tracked or Parcelforce Globalpriority (depending on the weight.)

Official delivery expectation for these services is up to 7 business days, however, due to current staffing shortages in various regional sorting offices, we are experiencing delays to that delivery timePlease leave up to 4 weeks from the point of ordering to receive your package. This service tracks the package as far as the departure airport and will pick up again once it lands overseas, assuming the destination country also offers this service.

DHL Courier Service

DHL offers a faster tracked service than Royal Mail and can avoid backlogs in busy periods. If you have chosen to ship your items by DHL, you will receive tracking information from us and also directly from DHL. Depending on your location, items will arrive between 2 (for example to Europe & US) and 7 days (for example to Australia & New Zealand).

Please contact us if your order is urgent or you wish us to gift wrap it and/or include a card.

If your order summary does not already contain a tracking number (only available once the order has been dispatched), you may request this by contacting us, assuming you have selected a tracked service.

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