If you shop at our online store, your order is handled by our dispatch team managed by Georgie and Frankie in our Appleby office.

Georgie personally selects your kit and checks its contents before passing it to Frankie to wrap in tissue paper and seal it with our signature logo sticker before it is prepared for shipping.

All with care and sincere thanks for your support. Each owner of a Crewel Work Company Kit is part of our wider family so please keep in touch as we love to hear about your progress, the ups and downs of creating your piece, and how it ended up!

UNITED KINGDOM

Complimentary Royal Mail Delivery ~ 2-3 Working Days (Orders over £100) - FREE
Standard Royal Mail Delivery ~ 2-3 Working Days - (Orders under £100) - £5

EUROPE

Complimentary Tracked Royal Mail Delivery ~ 3-17 Working Days (Orders over £200) - FREE
Untracked Royal Mail Delivery~ 3-17 Working Days - (Orders under £200) - £8-£10 (depending on the weight of your order)
Tracked Royal Mail Delivery - 2-11 Working Days - £7-£35 (depending on the weight of your order)
EXPRESS WORLDWIDE (DHL)- Live rates calculated at check out

International

Complimentary Tracked Royal Mail Delivery ~ 3-17 Working Days (Orders over £200) - FREE
Untracked Royal Mail Delivery ~ 3-17 Working Days - (Orders under £200) - £7-£10 (depending on the weight of your order)
Tracked Royal Mail Delivery - 2-11 Working Days - £9-£40 (depending on the weight of your order)
EXPRESS WORLDWIDE (DHL) - Live rates calculated at check out

We are committed to bringing you high quality needlework experiences, which is reflected in the choice of materials included in our kits. If, however, you are unsatisfied for any reason, we are happy to refund the whole amount to you on receipt of the product you have purchased.