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Last updated: November 14th 2007
The Crewel Work Company knows that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and sensibly.
This notice describes our privacy policy. By visiting http:\www.crewelwork.com,
you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does The Crewel Work Company Gather?
The information we learn from customers helps us personalise and continually improve
your shopping experience at The Crewel Work Company. Here are the types of information
we gather.
- Information You Give Us: We receive and store any information you enter on
our Web site or give us in any other way. You can choose not to provide certain
information, but then you might not be able to take advantage of many of our features.
We use the information that you provide for such purposes as responding to your
requests, customising future shopping for you, improving our stores, and communicating
with you.
- Automatic Information: We receive and store certain types of information
whenever you interact with us. For example, like many Web sites, we use "cookies,"
and we obtain certain types of information when your Web browser accesses The Crewel
Work Company. A number of companies offer utilities designed to help you visit Web
sites anonymously. Although we will not be able to provide you with a personalised
experience at The Crewel Work Company if we cannot recognise you, we want you to be
aware that these tools exist.
- E-mail Communications: To help us make e-mails more useful and interesting,
we often receive a confirmation when you open e-mail from The Crewel Work Company
if your computer supports such capabilities.
- Information from Other Sources: We might receive information about you from
other sources and add it to your account information.
What About Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer's hard drive
through your Web browser to enable our systems to recognize your browser and to
provide additional features. These features are particularly valuable in allowing
us to provide you with a personalised online shopping experience in the future.
- The Help portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you
receive a new cookie, or how to disable cookies altogether. However, cookies will
allow you to take full advantage of some of The Crewel Work Company's coolest features
as this website develops, and we recommend that you leave them turned on.
Does The Crewel Work Company Share the Information It Receives?
Information about our customers is an important part of our business, and we are
not in the business of selling it to others. We share customer information only
as described below.
- Agents: We may employ other companies and individuals to perform functions
on our behalf. Examples include fulfilling orders, delivering packages, sending
postal mail and e-mail, removing repetitive information from customer lists, analyzing
data, providing marketing assistance, providing search results and links (including
paid listings and links), processing credit card payments, and providing customer
service. They have access to personal information needed to perform their functions,
but may not use it for other purposes.
- Promotional Offers: Sometimes we may send offers to selected groups of The
Crewel Work Company customers on behalf of other businesses. When we do this, we do not give
that business your name and address
- Business Transfers: As we continue to develop our business, we might conceivably
sell or buy stores, subsidiaries, or business units. In such transactions, customer
information generally is one of the transferred business assets but remains subject
to the promises made in any pre-existing Privacy Notice (unless, of course, the
customer consents otherwise). Also, in the unlikely event that The Crewel Work Company,
Inc., or substantially all of its assets are acquired, customer information will
of course be one of the transferred assets.
- Protection of The Crewel Work Company and Others: We release account and other
personal information when we believe release is appropriate to comply with the law;
or protect the rights, property, or safety of The Crewel Work Company, our users,
or others. This includes exchanging information with other companies and organizations
for fraud protection and credit risk reduction. Obviously, however, this does not
include selling, renting, sharing, or otherwise disclosing personally identifiable
information from customers for commercial purposes in violation of the commitments
set forth in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when
information about you might go to third parties, and you will have an opportunity
to choose not to share the information.
How Secure Is Information About Me?
- We will work to protect the security of your information during transmission by
using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We will reveal only the last five digits of your credit card numbers when confirming
an order. Of course, we transmit the entire credit card number to the appropriate
credit card company during order processing.
- It is important for you to protect against unauthorised access to your password
and to your computer. Be sure to sign off when finished using a shared computer.
Which Information Can I Access?
The Crewel Work Company may, in the future, give you access to a broad range of information
about your account and your interactions with The Crewel Work Company for the limited
purpose of viewing and, in certain cases, updating that information.
What Choices Do I Have?
- As discussed above, you can always choose not to provide information, even though
it might be needed to make a purchase or to take advantage of The Crewel Work Company
offers and features.
- We will obtain your consent, in advance, before we send you e-mail (If you do not
want to receive legal notices from us, such as this Privacy Notice, those notices
will still govern your use of The Crewel Work Company, and it is your responsibility
to review them for changes.)
- The Help portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you
receive a new cookie, or how to disable cookies altogether. However, you will may
not be able to use certain features in future
if you do not use cookies.
Conditions of Use, Notices, and Revisions
If you choose to visit The Crewel Work Company, your visit and any dispute over privacy
is subject to this Notice, including limitations on damages, arbitration of disputes,
and application of the law as appropriate. If you have any concern about privacy
at The Crewel Work Company, please
contact us
with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice will change also. We may
e-mail periodic reminders of our notices and conditions, unless you have instructed
us not to, but you should cheque our Web site frequently to see recent changes.
Unless stated otherwise, our current Privacy Notice applies to all information that
we have about you and your account. We stand behind the promises we make, however,
and will never materially change our policies and practices to make them less protective
of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in
a contest or questionnaire, or communicate with The Crewel Work Company. For example,
you may provide information when you search for a product; place an order through
The Crewel Work Company or one of our third-party sellers; make a purchase; provide
information in your account (and you might have more than one if you have used more
than one e-mail address when shopping with us); communicate with us by phone, e-mail,
or otherwise; complete a questionnaire or a contest entry form; provide employer
information when opening a corporate account; participate in Discussion Boards or
The Crewel Work Company Forum; provide and rate Reviews. As a result of those actions,
you might supply us with such information as your name, address, and phone numbers;
credit card information; people to whom purchases have been shipped, including addresses
and phone number; people (with addresses and phone numbers); e-mail addresses ;
content of reviews and e-mails to us; personal description and photographs; and
financial information.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol
(IP) address used to connect your computer to the Internet; login; e-mail address;
password; computer and connection information such as browser type and version,
operating system, and platform; purchase history, which we may aggregate with similar
information from other customers; the full Uniform Resource Locator (URL) clickstream
to, through, and from our Web site, including date and time; cookie number; products
you viewed or searched for; pages you visited; your purchase history; and the phone
number you used to call or fax us.
Information from Other Sources
Examples of information we receive from other sources include updated Delivery and
address information from our carriers or other third parties, which we use to correct
our records and deliver your next purchase or communication more easily; account
information, purchase or redemption information, and page-view information from
some merchants with which we may operate co-branded businesses or for which we provide
technical, fulfillment, advertising, or other services; and credit history information
from credit bureaus, which we may use to help prevent and detect fraud
Information You Can Access
Examples of information you may be able to access easily in future at The Crewel
Work Company include up-to-date information regarding recent orders; personally identifiable
information (including name, e-mail, password, communications preferences, address
book); payment settings (including credit card information); e-mail notification
settings; recommendations; previous shopping lists.
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